H2Cool - Atlanta, Chicago, Cleveland
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Contact Us

Telephone

A customer service representative is ready to answer your calls. Whether you have any questions regarding our web site or products, H2Cool professionals are standing by to assist you.

Call us toll free at 1.877.70.WATER (1.877.709.2837)


Email

Please feel free to contact us via email to send us comments, questions, or suggestions. contactus@h2cool.com.

Frequently Asked Questions

Water Cooler

  1. What size is the cooler? How much does it weigh?
  2. What size are the bottles for the cooler? How much do they weigh?
  3. Is the cooler safe with small children?
  4. What are the cooler features?
  5. Is there a drain in the cooler?
  6. Does the cooler need to be cleaned? If so, how often does this need to be performed?
  7. Does the cooler need electricity to function?
  8. Where should the cooler be placed? Where does it work most effectively?
  9. What does it mean when the red light comes on?
  10. Who do I contact if I have a problem with my H2Cooler?
  11. If I am moving, can I take the H2Cooler with me?
  12. What should I do, if anything, with the cooler before leaving on vacation? Does it make a difference if I am going away for 2-3 months?
  13. What if I go on vacation? How do I put my water deliveries “on hold”?
  14. What if the cooler needs service or repair? Do I have to pay for it?
  15. Can I buy the cooler?
  16. What if I own a traditional top load cooler? Can I still use H2Cool?

Water Quality and Health

  1. What type of water does H2Cool offer?
  2. How is bottled water different from tap water?
  3. Is bottled water regulated?
  4. What process does the water go through before being bottled? Is it filtered?
  5. Are there any beneficial minerals in H2Cool water?
  6. What about fluoride? Don’t my children need fluoride for their teeth?
  7. Is water necessary for my health?
  8. How much water should I drink per day?
  9. How much water should I order from H2Cool?
  10. Where should I store my water?
  11. I drink coffee and soft drinks throughout the day. Does that count as my daily water consumption?
  12. Are your bottles recyclable?
  13. How should I dispose of my empty bottles?

Billing and Delivery

  1. Are there any setup or cancellation fees?
  2. How will I be billed?
  3. Do you offer electronic funds transfer?
  4. How much are your 5 gallon bottles?
  5. What other products does H2Cool offer?
  6. How much are your bottle deposits?
  7. Can I have the billing sent to a different address than the water delivery?
  8. When is my next delivery?
  9. How do I change my order for my next delivery?
  10. How do I change my account information?

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Water Cooler

    1. What size is the cooler? How much does it weigh?
    2. The H2Cooler measures 13.4" x 15.7" x 40.2" and weighs 55 pounds.

    3. What size are the bottles for the cooler? How much do they weigh?
    4. Our disposable, recyclable bottles are 2.9 gallons in volume, and are approximately 13" tall, 7" wide and 10" deep. The bottles weigh 24 lbs. each and feature an easy to lift handle built into the top of the bottle.
       

    5. Is the cooler safe with small children?
    6. Yes, the H2Cooler has many engineered safety features. In fact, because our bottle is loaded in the base, our cooler is not top heavy, or prone to being tipped over. Our water spigots also feature safety valves to discourage curious small hands. As a further precaution, the hot water heater may be easily switched off, if desired. The entire cooler is fully enclosed within the cabinet, eliminating any potential for contact with hot surfaces or electrical components. CE, a stringent European Testing agency, has also approved the cooler.
       

    7. What are the cooler features?
    8. The H2Cooler is designed to provide both hot and cold water. However, by simply switching off the hot water tank, this reservoir will then provide room temperature water. Our monthly rental price includes this hot or room temperature option at no extra charge. The cooler is off white in color and blends beautifully with any home or office décor.
       

    9. Is there a drain in the cooler?
    10. The H2Cooler features a convenient drain tray. Simply lift the drain tray up, empty the water and slide the tray back into place. Because our spigots are drip proof, this tray is intended for any minor spills while filling your cup.
       

    11. Does the cooler need to be cleaned? If so, how often does this need to be performed?
    12. The exterior is easily cleaned using a damp cloth. A mild, non-abrasive dish soap can also be used, if necessary. Quarterly internal cleaning is recommended. Please refer to your User Manual or click here  for detailed information and instructions.
       

    13. Does the cooler need electricity to function?
    14. Yes, as with any household appliance, the H2Cooler requires a standard 120 Volt AC plug outlet to operate.

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    15. Where should the cooler be placed? Where does it work most effectively?
    16. We suggest placing the cooler wherever it is most convenient for your use. Because there are no empty bottles to store and full bottles stack up neatly, the H2Cooler could be placed anywhere within a home or office (between 50-80 degrees Fahrenheit). Most will place the cooler in a kitchen, recreation room or office break area. For the cooler to perform most effectively, it should not be located in direct sunlight or near a heating source. It should also be positioned approximately 6" from the back of a wall to allow for proper air circulation. It is not designed for exterior use.
       

    17. What does it mean when the red light comes on?
    18. The red light indicates that the bottle in the base is empty. Remove the empty bottle with a full one and place the tube into the bottle, snapping cap into place. Gently push tube through blue cap to insure tube is located at the base of the bottle. (If the cap will not snap onto bottle top, it is likely due to the tube being pushed too far down into bottle. If this is the case, remove the blue cap from bottle top and slide the tube up within the blue cap. Place the cap back onto the bottle top, and slide tube to the bottom of the bottle.) Press the button marked RESET and the red light will go out.
       

    19. Who do I contact if I have a problem with my H2Cooler?
    20. In the unlikely event of a cooler problem, please refer to the Troubleshooting section of your User Manual or click here to view it online. If you are still unable to resolve your issue, please contact our Customer Service department toll free at 1.877.70.WATER (1.877.709.2837). We will be glad to assist you.
       

    21. If I am moving, can I take the H2Cooler with me?
    22. If you are moving from the location in which the H2Cooler was originally installed, it is important that you contact Customer Service at 1.877.70.WATER (1.877.709.2837) prior to your move. H2Cool will arrange to move your cooler to your new address for you at no charge, provided we service your new location.
       

    23. What should I do, if anything, with the cooler before leaving on vacation? Does it make a difference if I am going away for 2-3 months?
    24. There is nothing that has to be done with the H2Cooler when going on vacation. We would suggest however, turning the hot reservoir "off" when not in use for prolonged periods of time to conserve energy.. For extended periods of non-use (2 months or longer) we suggest unplugging the unit and draining both the hot and cold reservoirs.
       

    25. What if I go on vacation? How do I put my water deliveries “on hold”?
    26. Customers may place their water deliveries “on hold” by:
      1. Contacting your delivery partner directly, or
      2. Contacting our Customer Service Department toll free at 1-877–709-2837 and informing us of your wishes. We will take care of it from there.
       

    27. What if the cooler needs service or repair? Do I have to pay for it?
    28. While the H2Cooler is under rental, there is never any charge for service or repairs due to normal wear and tear. H2Cool stands behind our service and products!
       

    29. Can I buy the cooler?
    30. Currently, the H2Cooler is not available for purchase. Please note that H2Cool warranties the H2Cooler for any manufacturing defects or repairs during the rental period.
       

    31. What if I own a traditional top load cooler? Can I still use H2Cool?
    32. Yes, you can! H2Cool now offers an alternative to customers that own their traditional top load cooler- disposable, recyclable 4 gallon bottles! These clear PET bottles look, and load just like our competitors 5 gallon bottles, but are a non returnable bottle. Now you can have the same great water and service H2Cool offers, without the hassle of deposits and returning bottles. Ask your H2Cool Representative for more information, or write us at contactus@h2cool.com.
       

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    Water Quality and Health
     

    1. What type of water does H2Cool offer?
    2. H2Cool offers refreshing spring water originating from a natural flowing spring. Spring water is derived from an underground formation from which water flows naturally to the surface of the earth.

      H2Cool also offers Distilled water for our customers. Distilled water is produced using locally available tap water which is then heated to the boiling point, and the resulting steam is what is captured. The resulting steam then goes through the same process as our Spring water (filtration, ozonation, treatment with UV light) before being bottled. Distilled water is free of any mineral content.
       

    3. How is bottled water different from tap water?
    4. Consistent quality and taste are two of the principle differences between bottled water and tap water.

      Quality is in every container of bottled water. It's consistent and it is inspected and monitored by governmental and private laboratories. Unfortunately, tap water can be inconsistent -- sometimes it might be okay while other times it is not. While bottled water originates from protected sources (such as underground aquifers and springs), tap water comes mostly from river and lakes. The U.S. Environmental Protection Agency has reported that hundreds of tap water sources have failed to meet minimum standards. Another factor to consider is the distance tap water has to travel and what it goes through before it reaches the tap.

      Taste is the other major reason people prefer bottled water versus tap water. Chlorine is most often used to disinfect tap water which can leave an aftertaste and lead to other problems.
       

    5. Is bottled water regulated?
    6. The bottled water industry is regulated on three levels: federal, state and trade association.

      U.S. Food and Drug Administration (FDA) regulations, coupled with state and industry standards, offer consumers assurance that the bottled water they purchase is stringently regulated, tested and of the highest quality. The International Bottled Water Association (IBWA) has been a long-standing proponent of additional federal regulations for bottled water and is active at all levels of the local, state and federal government assisting in the development of such regulations.

      FEDERAL REGULATIONS

      The FDA regulates bottled water as a food product. Bottled water companies must adhere to the FDA's Quality Standards, Standards of Identity (Labeling Regulations) and Good Manufacturing Practices.

      Quality Standards:

      All bottled water products must comply with the FDA's Quality Standards in Section 165.110(b) of Title 21 of the Code of Federal Regulations (CFR). These standards, along with the FDA's Good Manufacturing Practices, ensure the safety of all bottled water products from production to packaging to consumption.

      Standards of Identity (Labeling Regulations):

      FDA's labeling rules for bottled water establish standards of identity and standardized definitions for terms found on bottled water labels such as "artesian," "distilled," "drinking," "mineral," "purified," "sparkling" and "spring."

      Good Manufacturing Practices:

      Bottled water is subject to both general food Good Manufacturing Practices (GMPs) and GMPs specific to bottled water processing and bottling. General food GMPs govern such areas as plant and ground maintenance, sanitary maintenance of buildings and fixtures, and sanitary facilities, including water supply, plumbing and sewage disposal. Bottled water GMPs provide detailed regulations governing plant construction and design, sanitary facilities and operations, equipment design and construction, production and process controls specific to the production and processing of bottled drinking water, and record keeping.

      STATE STANDARDS

      In addition to the FDA's extensive regulatory requirements, the bottled water industry is subject to state regulatory requirements as well.

      Inspections: A significant responsibility of the states is inspecting, sampling, analyzing and approving sources of water. Under the federal GMPs, only state approved sources of water can be used to supply a bottling plant.

      Laboratory Certification: States certify all water testing laboratories. In addition, as with any food establishment, the states perform unannounced plant inspections, and some states perform annual plant inspections.

      IBWA STANDARDS

      Third-party Inspections: As a condition of membership, bottlers must submit to an annual, unannounced plant inspection administered by an independent, internationally recognized third-party inspection organization. This inspection audits quality and testing records; reviews all areas of plant operation from source through finished product; and checks compliance with FDA Quality Standards, Good Manufacturing Practices and any state regulations.

      IBWA Model Code: IBWA has established a quality assurance program, a strict set of standards called the Model Code. The Model Code establishes tougher requirements than federal and state authorities.
       

    7. What process does the water go through before being bottled? Is it filtered?
    8. Once H2Cool water is obtained from the spring, it is transferred to a stainless steel holding tank. Ozone, which is a more potent disinfectant than chlorine yet leaves no residual in the water, is mixed into the water. The water then enters our state of the art bottling plant where it is passed through a 5 micron, then a .45-micron filtration process. Before the water is finally bottled, it is subjected to Ultraviolet light, a natural disinfectant that eliminates the potential of any harmful bacteria such as Crytosporidium or Giardia cysts. While the water would be perfectly safe to drink without these measures, H2Cool proudly puts our name on each bottle knowing we go well beyond most other water bottlers to insure our customers the ultimate in purity.

    9. Are there any beneficial minerals in H2Cool water?
    10. Despite the extensive filtration process described above, minerals are soluble, or dissolved in the water, and are not removed during filtration. The primary minerals present in our spring water are calcium and magnesium. Nothing artificial is added to our water.
       

    11. What about fluoride? Don’t my children need fluoride for their teeth?
    12. Fluoride, which is added to tap water in the US, remains a controversial topic. While most Dental professionals recommend fluoride as a measure of prevention for their patients, it is interesting to note that the US is the only industrialized nation in the world that adds fluoride to our drinking water. Most people, however, will obtain the proper amount of fluoride for their teeth with regular brushing using fluoride toothpaste.
       

    13. Is water necessary for my health?

    14. Water, free of impurities, is essential for the proper functioning of your internal organs, muscles and skin. Did you know that the human body would die of dehydration before starvation? Or did you know that the human brain is comprised of over 70% water? People who regularly take medications, the elderly and those who exercise should be particularly aware of their water consumption. You may also notice that all diet plans and skin care programs highly recommend an increased level of water consumption!
       

    15. How much water should I drink per day?

    16. The amount of water each person should drink on a daily basis is determined by numerous factors such as weight and physical activity. Most doctors recommend that we drink 8 – 8 ounce glasses of water daily. While this may seem like a lot of water, a glass of water consumed with each meal will account for almost half of the recommended intake. To more accurately determine the amount of water you should drink, use the International Bottled Water Associations’ hydration calculation.
       

    17. How much water should I order from H2Cool?

    18. To simplify this calculation, H2Cool has established the ‘Hydration Station Calculator’ that can assist in determining how much water you should order. Depending upon the season and your level of physical activity, you may want to consider ordering an additional case. Because water has a relatively long shelf life, having extra water is also a good idea for parties, unexpected guests or times of severe weather.
       

    19. Where should I store my water?
    20. Proper storage of water can prolong the shelf life of H2Cool water. Water should be stored in a cool, dry area, out of direct sunlight. With proper storage, H2Cool water will have a shelf life of up to 2 years.
       

    21. I drink coffee and soft drinks throughout the day. Does that count as my daily water consumption?

    22. While these beverages do contain water, they are also considered diuretics, which cause the displacement of water from the body. In fact, many doctors suggest drinking two cups of water for every cup of coffee consumed to replace the fluids lost! Even though H2Cool water helps brew a great tasting cup of coffee, we suggest alternating your consumption of water with these other beverages to maintain a proper balance of hydration throughout your day.
       

    23. Are your bottles recyclable?
    24. Yes, our bottles are made of HPDE #2 (High Density Polyethylene), and are recyclable.
       

    25. How should I dispose of my empty bottles?
    26. Unlike many other water bottles, H2Cool's bottles are recyclable/disposable. Therefore, you do not need to store empty bottles to return them upon your next delivery, and there are no deposit fees. We encourage our customers to recycle the bottles through your local recycling center or your office buildings’ recycling efforts.

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    Billing and Delivery

    1. Are there any delivery charges or set up fees?
    2. No. H2Cool does not charge customers for any of these services. We are removing the typical fees most companies charge to have you as a customer. Instead of discounting or removing these charges as a special promotion, H2Cool offers a superior product at a competitive price, everyday!
       

    3. How will I be billed?
    4. The H2Cooler will be charged to your credit card on a quarterly basis (or annually, if desired). H2Cool accepts Master Card, Visa, Discover, and American Express. Your spring water will be delivered and billed by your delivery partner.
       

    5. Do you offer electronic funds transfer?
    6. In some markets, H2Cool does offer funds transfer from your bank account through CheckFree. There is no charge to utilize this service. For more information, please link to www.checkfree.com
       

    7. How much are your 5 gallon bottles?
    8. H2Cool does not offer the traditional 5 gallon bottles. After extensive customer surveys, we found that most people would prefer another option than trying to flip a 45 pound object upside down while trying not to spill water all over the floor. The H2Cool bottle is 2.9 gallons and weighs 24 lbs. with a handle on top, and doesn’t require being tipped over.

      At H2Cool, we like to say, "We’re turning the bottled water business right side up!"
       

    9. What other products does H2Cool offer?
    10. H2Cool offers the following products:

      • Cups
      • Cup dispenser
      • 16.9 ounce sport bottles
      • 2.9 gallon bottles
      • 4 gallon disposable PET bottles (for customer owned top load coolers)

      View our other products by clicking the Sports Bottles and Stuff button at the top of the page.
       

    11. How much are your bottle deposits?
    12. There are no bottle deposits at H2Cool because our bottles are composed of a disposable, recyclable material (HDPE #2, PET). You never have to store your empty bottles, or leave them outside for each delivery. At H2Cool, we take the hassle out of a bottled water service.
       

    13. Can I have the billing sent to a different address than the water delivery?
    14. Yes. Our registration allows for different billing and shipping addresses.
       

    15. When is my next delivery?
    16. Deliveries are monthly or bi-weekly based on your arrangement with your delivery partner. Please contact your delivery partner for more information.
       

    17. How do I change my order for my next delivery?
    18. For our office customers, your delivery person will determine, based on prior consumption, just how many bottles should be delivered to supply you until your next delivery. Should you require more water, for a large meeting or event, you may contact your delivery partner directly prior to your scheduled delivery, or simply request additional water at the time of your delivery. You may also contact us via ‘email’ to request this change.
       

    19. How do I change my account information?
    20. Existing H2Cool customers can change their account information by clicking on the ‘My Account’ button in the menu bar on each page. Once you have entered your email and password, you can change account information such as your password, email or credit card information. If you are moving, please contact our Customer Service Department toll free at 1-877-709-2837 so we can make arrangements to transfer or pick up the H2Cooler.

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